To help navigate our new system, here are some frequently asked questions catering to our players and our club managers. If there are any issues or if you require additional assistance, please contact BNH at info@bnh.org.nz.
How do I book a court?
- Log in to https://book.bnh.org.nz or use “Book Online” on this website.
- Select your preferred date, time, and court under Court Booking.
- Confirm your booking and complete the payment online.
- If you do not have enough credit, you will be asked to top up first, and then will have to pay for the booking after topping up.
- To complete the payment after top up, select the Pay button under your booked time (this can be found in the Ongoing section of your profile).
How do I check in before playing?
Method 1:
- Check your email for your booking details.
- Use the pedestal in the lobby or the shop to scan the QR code or enter the passcode located in your email.
- You can check in up to 1 hour before your booking.
Method 2:
- Log in to your BNH account.
- Go to “Ongoing” under Profile and select your booking.
- Use the pedestal in the lobby or the shop to scan the barcode or enter the passcode.
- You can check in up to 1 hour before your booking.
How do I top up my credit?
- Log in to your account.
- Select Top Up.
- Select your preferred amount or you can manually enter the amount you would like to top up.
- Enter your card details as required and complete the payment.
How do I cancel a booking?
- Log in to your account.
- Go to Ongoing and select the booking you would like to cancel.
- Click Cancel (Note: Cancellations must be made 24 hours in advance).
How do I upgrade my membership to Community Player or Club Registered Member?
- Log in to your account.
- Click Upgrade under Profile.
- Follow the instructions to complete the process online.
- If you would like to upgrade to Club Registered Member, please check with your club that they have entered you into the Clubs portal as a member before completing this step.
What should I do if I forget my password?
- On the login page, click Forgot Password.
- Enter your registered email to receive a reset link.
- Check your inbox or spam folder and follow the instructions to reset.
How do I log into the Club Portal?
- Step 1: Go to https://clubs.bnh.org.nz.
- Step 2: Enter your email address and the password provided by BNH.
- Step 3: After logging in for the first time, reset your password by going to Settings and clicking your club’s name in the top-right corner.
How do I navigate the Dashboard?
- After logging in, the Dashboard provides an overview of memberships expiring in the next 30 days.
How do I add new members?
- Go to Members in the left menu and click +New on the right.
- Enter the member’s details, including Full Name, Email, Gender, Year of Birth, and Post Code.
- Click Save to complete.
Note:
– Ensure the new member is synced to BNH Admin via the ‘Members’ section after saving.
– Check whether this member already has an account in BNH?
How do I sync members with BNH?
- Step 1: Go to Members section after the new member is saved.
- Step 2: Click the green Sync icon to initiate synchronization with BNH.
- Step 3: Wait for the confirmation notification to ensure the sync is complete.
Note:
– Sync Date = Anniversary Date. To change member’s Email address or Anniversary Date, Submit request to BNH Admin via ‘Membership Records’
How do I edit an existing member's information?
- Select the member from the Members list and click Edit icon.
- Update the necessary fields and click Save. These changes are stored in your club’s portal only and do not update BNH Admin records.
Note:
– Email address cannot be changed once uploaded.
– Other basic details (e.g., address, phone) can be updated directly by members.
How to update member’s information with BNH Admin?
- Go to ‘Membership Records’ and click ‘+New’ to submit an update request.
- The request will be sent to BNH Admin, who will review and confirm the update via email.
Note:
– Email and Anniversary Date changes require admin approval.
– Other basic details (e.g., address, phone) can be updated directly by members.
What happens if a member provides a different email address than the one registered with BNH?
- A new Member ID will be created for the new email address.
- To avoid duplicates, ensure members use their existing registered email.
- If reverting to a previous email, submit a request as per Section above.
How do I remove a member?
- Navigate to ‘Membership Records’ and click the Edit icon beside the member.
- Submit a removal request.
- BNH Admin will review and confirm via email.
What if I forget my login credentials?
- Please contact BNH at info@bnh.org.nz.
How can I track memberships expiring soon?
- The Dashboard automatically displays memberships expiring in the next 30 days.
What happens if a member provides a different email address than the one registered with BNH?
- For technical issues or additional assistance, email BNH at info@bnh.org.nz